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My daughter purchased her first car from your garage last week, and I wanted to let you know how impressed my husband and I were with the service that was provided by your salesman, Paul Berry. She came into the showroom firstly with her boyfriend, with an idea of what she wanted, but no experience of ‘car hunting’. Paul was really helpful and made her feel at ease – he reserved a Fiat 500 for her until her dad and I could come in to see it. There were traffic issues when we came over after work a couple of days later, but Paul stayed over so that he could see Charlotte personally and give her an opportunity to drive the car. We took out extended warranty and gap insurance – the way that he sold the benefits of both and explained them to Charlotte was brilliant – no ‘hard sell’ just very informative. He arranged to have the car delivered as we couldn’t get back over before the weekend to pick it up, which we were very grateful for. Paul has spoken to Charlotte a few times since she has had her car – checking that she was happy with her purchase and answering questions that she had. An all-round great service from Paul – please pass on our thanks. - Read less

I recently purchased my third Fiat from Arbury, Fiat in Walsall from Dru Simons, and it was a brilliant experience. I was apprehensive due to not being able to go into the dealership because of Covid restrictions, but Dru was brilliant throughout the entire process. He was personable, likeable and knowledgable on different options available to me so I could make the right decision for me. Dru has had to deal with many queries from myself either via phone or email, but has always done so in a swift, friendly and professional manner. 10/10 the best service I have received from Arbury since buying my first fiat in 2016. Thank you so much, Dru! - Read less