I recently visited Arbury, Fiat & Abarth in Walsall after I received a phone call from Mahesh informing me of your VIP event. Having recently bought a Fiat 500 Lounge from Mahesh at Arbury in March 2019, I was very happy with my car, but decided to go along to have a look at... Read more
I recently visited Arbury, Fiat & Abarth in Walsall after I received a phone call from Mahesh informing me of your VIP event. Having recently bought a Fiat 500 Lounge from Mahesh at Arbury in March 2019, I was very happy with my car, but decided to go along to have a look at the new Fiat 500 Star model in ‘Powder Pink’, out of curiosity.
Upon arrival I was greeted by Drew, who was very helpful and was happy to show me the car I had gone to view. Unfortunately I missed out on the Powder Pink Fiat due to it being sold not too long before my arrival! This was a little disappointing. Drew was happy to show me the new Fiat 500 hybrid in the same Powder Pink colour; however, this deal was way out of my price range! I did, however, test drive a Fiat hybrid and Drew was very knowledgeable in explaining the features of the car and how it would differ to the 1.2 I’m accustomed to driving.
A grey Fiat 500 Star model was in the shoowroom. Although this wasn’t a colour I had considered before, I immediately thought it was lovely. Displayed in perfect condition – very clean and shiny! The showroom is always well kept.
Matt, Sales Manager at Arbury, was very helpful and was able to offer me an excellent deal on this car! Both Matt and Drew were very friendly and had lots of patience as I was very indecisive! I left the showroom on Saturday to have some ‘thinking time’. Increasingly aware that Arbury would close at 4 pm on Sunday I continued to be very indecisive as to whether this was the right car for me. In true fashion of leaving things to the last minute, when I rang the garage at 15:57, Matt answered his phone, happy to help. Excellent customer service!
Upon collection of the car, Mahesh, Matt and Peter were very efficient at sorting all the appropriate documents, and Peter was very knowledgeable when offering his help to sort out my GAP insurance. A friendly, efficient and speedy service. Mahesh was also knowledgeable on showing me round my new car before driving away.
All staff were very knowledgeable on their trade, and helpful, patient and very cheerful in these current uncertain and testing times!
Overall a 10/10 experience – a 10/10 for helpful and friendly salesmen and therefore one very happy customer! I would definitely recommend Arbury, Fiat for an excellent service.
Thank you. - Read less